Fixing Under Performance in a diplomatic and strategic way.
When faced with a team member that is not performing as expected, it’s crucial to take a thoughtful and strategic approach to address the root cause. Understanding why an individual is underperforming is the first step towards finding effective solutions.
Here are some key considerations:
1. Lack of Interest or Engagement:
- Assessment: Determine if the lack of interest is temporary or persistent. Identify any underlying issues, such as job dissatisfaction or personal challenges.
- Action: Consider reassigning tasks, providing new challenges, or offering professional development opportunities to rekindle interest. If the disengagement is deep-seated, it may be necessary to discuss alternative roles or, as a last resort, part ways amicably.
2. Skills and Knowledge Gap:
- Assessment: Evaluate whether the underperformance is due to a lack of skills or knowledge required for the job. Often people will say they understand something when they don’t. Or, they think they understand it, but somewhere along the line we have our wires crossed.
- Action: Develop a training plan with the team member’s input that’s tailored to address the specific gaps identified. This could include internal training programs, mentorship, or external courses. Ensure the plan is clear, actionable, and supported by regular feedback and coaching.
3. Misaligned Expectations:
- Assessment: Clarify expectations by discussing job responsibilities, goals, and performance metrics with the team member.
- Action: Align expectations by revisiting job descriptions, setting SMART goals (Specific, Measurable, Achievable, Relevant, Time-bound), and providing regular feedback. Encourage open communication to ensure both parties have a clear understanding of what success looks like.
Addressing underperformance isn’t a one size fits all. It requires a tailored and empathetic approach that considers the specific circumstances of the individual. By understanding the root causes and taking proactive steps to address them, you can improve performance and take an employee from frustrated and underperforming to a confident and happy team member hitting their strides and boosting your bottom line.
